Reading through the short article in Yahoo! a few AA rep crafting “deaf and dumb” on their own luggage is impolite plus they deserve greater than a bogus apology. you simply shed a client.
.Stephanie,a supervisor was incredibly impolite and another agent explained to me ifI planned to go t oMonterey earlier I ought to have a taxi.the agent didn't gave me the seats that Distinctive assistant experienced supplied me because of my incapacity Ifound after my 3rd try Darlene
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My spouse And that i experienced first class tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June sixth. We had been alleged to arrive in Denver at one:thirty pm. The leg from Charlotte, nc was an complete nightmare. We were being delayed, had a crew improve, no drinking water or ice, and so forth.
Once i got into the complimentary lodge that American setup for me, I called 800-433-7300 and talked to an agent there who, to my shock was not able to see flights which were out there on USAIR. She informed me there were no open seats on any of the early USAIR flights. I used to be on the web and could see that there have been out there flights. I actually booked a flight to demonstrate it to her.
You see a closely linked illustration of this with American Airways. I not too long ago took a trip plus they never ever acquired me to my vacation spot.
Whenever we last but not least acquired an e-mail reaction from American Airways, the full reaction time was about one hour. Though we waited one hour, we did get numerous responses to our Preliminary issue:
I was attempting to invest in ticket for 15 yr previous son and couldn’t use Web page for he was viewed as slight. I identified as buyer service and she or he assisted me with airline buy. I exclusively requested if I needed to terminate if I could within 24hours. This attendant stated Certainly. I found out four several hours later on The explanation son would wish to fly was cancelled. I named back again to cancel the flight the attendant explained to me I couldn’t cancel flight and it was a nonrefundable ticket. I instructed her problem as stated over she said she couldn’t do everything. I asked for a supervisor, I bought a single and defined your situation, she stated I couldn’t terminate it and get my money back she was exceptionally impolite and hung up on me. I known as again to request for one more supervisor and as I used to be speaking to this supervisor she knowledgeable me that the final supervisor said in her history I refused voucher. What ever a voucher was I wasn't even confident. Then 2nd supervisor informed me what she believed. Hence the flight wasn’t cancelled given that she stated to wait a couple days in advance of I make my remaining final decision and he or she would wave switching rate to take action And that i shouldn’t have any difficulty.
hardly ever at any time gained this kind of poor service and a business that merely doesn’t treatment about there shelling out consumers
I've attempted calling visite site and was on for 15 minutes in order to be hung up on. I have despatched 2 emails without reply… I really like your airline but trying to possess a alter produced so we don't get rid of every one of the the money we invested on our flight simply because we aren’t ready to make it because my fiancés grandmother handed away and we have to be here and will’t leave at the moment With all the funeral arising throughout our scheduled vacation. I haven't been ready to get everywhere and being that i'm a Travel Agent, I are aware that for conditions like this, even with non-refundable tickets, the airlines may give a credit history for partial or may possibly even give credit for the complete quantity to be used on long run travel.
I had some incredibly constructive advice to provide them with to avoid this Sooner or later, but was not able to establish connection with them.
My husband And that i experienced flight reservations for currently (March 15, 2014) and after a schedule heart scan on Wednesday of the week, he was diagnosed with a intense heart issue. On Friday, March 14, 2014 he had to possess a coronary heart catherization and it had been not possible for us to go on our vacation. I identified as American Airways Client Service and was properly explained to “tough luck”.
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